Shipping and return policies for EZ-Q Universe

Shipping Info

Items purchased within the United Kingdom shall be dispatched by way of standard recorded postage delivery. A minimum of 7 working days shall be allowed for the processing of orders, dispatching and receipt of purchased items. All other purchases outside the United Kingdom shall be dispatched by way of standard public postage delivery. A minimum of 14 working days shall be allowed for the processing of orders, dispatching and receipt of purchased items.

Return Policy

Thanks for shopping at ezquniverse.bandcamp.com . If you are not entirely satisfied with your purchase, we're here to help. Returns - You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the proof of purchase which be in the form of a digital invoice receipt.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.